| Warm-up notice | The person about to be called | A campaign with a warm-up on. Sent 2 to 30 minutes before the call (5 by default). | SMS, email, or both | SMS: a DeepBlocker number, or the sender you chose on the campaign. Email: DeepBlocker, hello@deepblocker.ai | A short heads-up from one of four templates, IT account check, Payment query, Delivery or HR document, for example that the IT team will call shortly. The email subject is the first line of the notice. The email has an opt-out link. |
| Call-back trap message | Each person in a call-back trap campaign | Launching the campaign | SMS, email, or both, as chosen on the campaign | As above. Email subject: Please call us back | One of four templates, Invoice query, Subscription renewal, Delivery or HR document, asking the person to call the trap number. |
| Video call invitation | Each person in a video call campaign | Their video call being set up | SMS when they have a number, email when they have an address | As above. Email subject: A quick video call | One of three templates, Quick call, IT check or HR document, with a one-use link to the meeting page. |
| Coaching note | A person who was coached at the end of a failed call | The reveal script was heard in full | Email | DeepBlocker, hello@deepblocker.ai | Subject Your phone security training call today: the script they heard, what to look out for next time, and your training link if you set one. See Coaching at the end of a failed call. |
| Voice consent request | The executive whose voice you want to clone | Clicking Add an executive voice | Email | DeepBlocker, hello@deepblocker.ai, “on behalf of” your company | Subject Your company asks for your consent to a voice clone for security training, with your company’s name in place of “Your company”. A one-use link that expires in 7 days, what the copy is used for, and how to withdraw. See Clone an executive’s voice with consent. |
