The two deployments
This is a placement, not a switch. A database’s country is fixed when it is created and cannot be moved later, so a workspace cannot change deployment. If you need the London deployment, tell us before we create your account: contact@deepblocker.ai.
Where each kind of data goes
The account database holds your workspace, your campaigns, the list of people you test, the call transcripts and any research profiles. Recordings and voice samples are stored separately.
“During the call only” means the provider handles the audio or text while the call is live. Nothing is stored there and nothing is used to train their models.
Transfers outside the UK and the EU
Where a provider processes data in the United States, we cover the transfer with a UK International Data Transfer Agreement and EU Standard Contractual Clauses, or with the provider’s certification under the EU-US and UK-US Data Privacy Framework. We can send you the safeguards in place on request.Model training
Your call audio, transcripts and cloned voices are not used to train our providers’ models. We opt out of model-improvement programmes in our speech-to-text calls and hold the AI providers to their no-training terms.Sub-processors
Every provider that handles your data, with its purpose and region.
Retention
How long each kind of data is kept and what happens then.
Your requests
How to ask for access, erasure or an export.