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Click any row in the results table, or its Details button, to open the call. The window is titled Call Detail Report and shows the Call ID under it. Use the arrows next to 1 of 12 to move to the previous or next call without closing the window.

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Before you start

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Steps

1

Open the call

On the campaign page, scroll to Results and click the row. The window opens on the Overview tab.
2

Read the Overview tab

The first card is the verdict:
  • Employee: the badge (Passed, Failed, Reported and so on) and Risk N/100.
  • Detector: Caught, Missed or Not scored, with Scored X% fake (threshold Y%) under it and the background sound used on the call.
  • One line on why the person passed or failed.
  • If coaching ran: Coached at the end of the call with the sentences the person heard, or Coaching was attempted but not completed. See Coaching at the end of a failed call.
  • Why they failed or Why they passed: up to four points.
  • Recommended follow-up: up to three points.
The second card is the call summary: Phone Number, Call Started, Duration, Attempt Number, Call Outcome, and, when the analysis gives them, Sentiment and Suspicion Level.When the person’s record has them, a Contact Information card shows Name, Department, Location and Risk Level. A Campaign Information card shows Campaign, Type and Scenario.
3

Read the Transcript tab

Call Transcript lists every line with a speaker, a time and the text. The badge next to the title counts the messages.
  • Assistant is the caller. Contact is your member of staff. System is anything else.
  • A Key Moment badge marks a line the analysis singled out. The line is tinted red, yellow or blue by how important it is.
  • Type in Search transcript… to show only matching lines.
  • The copy icon on a line copies that line.
  • Export downloads the whole transcript as transcript.txt.
4

Listen on the Audio tab

Call Recording plays the call. Download saves it. The recording plays through DeepBlocker using your sign-in. The file’s address is never shown or shared.When there is nothing to play, the tab says why:
5

Read the Analysis tab

  • Call Outcome, with Suspicion Level as a bar when the analysis gives one.
  • How they sounded: the tone of the person’s voice, turn by turn, when the tone monitor ran on the call. Shows Peak suspicion from tone out of 100 and whether the caller eased off or backed off.
  • Security Compromise Details, on a failed call only: Severity Score out of 10, Information Disclosed and Actions Performed.
  • AI Analysis: Summary, Weaknesses Identified and Recommendations, with a Risk Level badge.
  • Key Moments: the moments the analysis singled out, each marked high, medium or low.
Some calling modes add a Success evaluation card with the criteria the caller was scored on.

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What happens next

Nothing changes by viewing a call. Close the window with Close. To act on what you read, turn on coaching for the next campaign, or export the campaign for your auditor. See Export for auditors.

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Problems

The call did not connect, or the transcript has not arrived. Close the window, click Sync & analyze on the campaign page, and open the call again.
The analysis runs after the call ends and can take a few minutes. Click Sync & analyze on the campaign page and open the call again.
When a transcript arrives as plain text, the times are spaced evenly and are only a guide. The recording on the Audio tab has the real timing.
Reopen the window: the link is refreshed each time it opens. If the tab shows one of the messages above, follow it. If it still fails, write to contact@deepblocker.ai with the Call ID.