Your workspace’s fair testing rules apply on top of everything here. Quiet hours, cooling-off and the quarterly cap can skip a person even when this step says to call.
Before you start
- A campaign open on the From where and when step. See Build a campaign.
- If you want to call from a specific number, a number allocated to your workspace. See Your caller numbers.
Steps
1
The number to call from
The helper text reads: Pick the number this campaign calls from. A UK number dials on the UK system, a US number on the US system. Leave it unpicked to use the platform default.Click a number card to pick it. Click it again to unpick it. If no numbers are allocated yet, the step says so and the calls use the platform default. Ask us to allocate one. See Your caller numbers.
2
When the calls happen
Pick one of three options:
Start cannot be in the past. End must be after Start. For Repeating, pick Every day, Every week or Every month, then a number from 1 to 30 in the every box.Timezone offers ten zones: London, Paris, the six US zones, Alaska, Hawaii and UTC. Your own browser zone is added to the list if it is not one of them.
3
Only call between
Set the two times under Only call between. The default is 09:00 and 17:00. Nobody is called outside this window. When the window closes, the campaign waits. It carries on when the window opens again.For As soon as I launch, one extra tick appears: Call right now, even outside my hours. Its helper text reads: By default an immediate campaign still waits for the calling hours above, so nobody is called at night. Tick this to dial straight away, whatever the time.A help desk campaign ignores this window. Its own opening hours decide. See Run a help desk test.
4
Background sound
What the person hears behind the caller. The choice is recorded on every call, so the report can show the detector verdict next to it.
The caller is also told where it is, so its story matches the sound. Background volume runs from 0% to 100%. It starts at your workspace default from fair testing, or 50%.
5
Pacing and retries
The helper text under Calls at the same time reads: 1 is right for a test; raise it for a large group. Your voice plan sets an upper limit (5 at once on the free LiveKit plan). Everyone above it waits their turn; nobody is skipped.
What happens next
The last step shows your choices under Schedule Configuration before you launch. After launch, the campaign page shows them under From and when, and you can change them while the campaign is a draft or still scheduled. See Campaign statuses.Problems
I launched and nobody was called
I launched and nobody was called
The campaign is waiting for your calling hours, or the fair testing rules skipped everyone. Open the campaign’s Results view. Skipped people are listed with the reason. See Troubleshooting.
It says 'Start date cannot be in the past'
It says 'Start date cannot be in the past'
Pick a later Start, or switch to As soon as I launch.
Fewer calls run at once than I set
Fewer calls run at once than I set
Your voice plan caps calls at once across the workspace. The rest wait their turn and are not skipped.
My uploaded background did not play
My uploaded background did not play
Check the file is mp3, wav, m4a or ogg and that the step showed Uploaded: with its name. Upload it again if not.