The later calls of one sequence are never spaced out by your cooling-off rule, so a sequence is never cut in half. See Fair testing rules.
Before you start
- An attacker with a voice. See Create an attacker.
- The people to call, with consent recorded. See Add the people you will call.
- Enough minutes for every call of the sequence. A three-call sequence to ten people is thirty calls. See How minutes work.
Steps
1
Choose Multi-call sequence
Open Red Team, Campaigns, New Campaign. Under Step 1 · Choose how to run it, pick Multi-call sequence.Under Pick a sequence, click one card. Each shows the name, the level, the number of calls and the spread. Browse the sequence library opens the full pages. A copy saved in your library opens here too, from its Launch button.
2
Read the plan
A box titled Here is what ”…” will do shows every step, its phase and its job. Full details opens the sequence page. Below the plan, set the options.
3
Set the timing
4
Choose memory and A/B options
Only one A/B test can be on at a time. Ticking one unticks the other. A person stays in the same arm on every call of the sequence.
5
Finish the wizard
The four steps are the same as a single call. Under Who calls, the block The script for each call (N calls) lets you edit each step’s Opening line and Script for this call. A text step shows Message instead. Under Authorise and launch, a Call plan · N calls card lists every step. See Build a campaign and Authorise and launch.
What happens next
The first call to each person goes out on the schedule you set. Each later call waits the gap, then fires, inside your call window unless demo mode is on. The results page shows every call, one row per call, not one row per person. See Read your results.Problems
The second call never came
The second call never came
The gap has not passed, or the next call fell outside your call window and is waiting. Check the campaign page for the next planned time. Demo mode ignores the window.
Demo mode called a whole team back-to-back
Demo mode called a whole team back-to-back
Demo mode calls every selected person at the 30-second gap. Use it with one test contact.
I cannot tick both A/B tests
I cannot tick both A/B tests
One at a time. Pick the question you want answered first: the angle, or the model.