Skip to main content
An attacker is the caller: a name, a role, a company, a voice, a tone and an opening line. What the caller says on the call comes from the scenario you pick when you build a campaign. One attacker can be used by many campaigns.
Before you start: you need a voice. A ready-made voice works right away; a cloned voice needs consent recorded first. See Add a voice.

​
Before you start

  • A voice, cloned or ready-made.
  • A clear idea of who the caller is. A real-sounding name, role and company make the call land.

​
Steps

1

Click New attacker

On the Red Team tab, click New attacker at the right end of the segment bar. You can also click Create an attacker for this voice on a voice.
2

Say who they are

Fill in Name, Role / title and Company. Only the name is required. The form says: “This name is said on the call. The caller is told to always answer to it, even if asked directly who is calling.”
3

Pick the voice

Choose Clone or record a voice or Use a ready-made voice.
  • Use a ready-made voice shows Sarah and George first, with More voices (4) for Aria, Roger, Daniel and Jessica. The form notes: “A ready-made voice gets you started right away. Clone a voice later for a more convincing, personalised call.”
  • Clone or record a voice shows a Cloned voice list of the voices in your workspace that have consent. If you have none, the form offers to clone one.
4

Tune the voice (optional)

A cloned voice shows four sliders and a model. Leave them alone for a first attacker.
5

Set the tone

Under Tone of voice, pick up to four presets and add your own words, or leave it empty. The tone holds for the whole call. A campaign can change it for one run.
6

Write the opening line

The opening line is required. The form says: “The first thing the caller says. It always starts with the name above by default.” Up to 2,000 characters.
7

Click Create attacker

The attacker appears in the Attackers segment with its voice. Next, build a campaign with it, or click New campaign on its row.

​
Every field

​
Who they are

​
Voice

The models you can pick for a cloned voice:

​
Tone of voice

Pick up to four. Each one changes how the caller speaks for the whole call. Your own words go in the box next to the presets, up to 200 characters, for example “whispering because people are around”. Brackets are removed.

​
The opening line

​
Advanced

Click Advanced to show two more fields. The language model groups are ElevenLabs Realtime (ElevenLabs runs the brain, fastest), Fast models you pick (ElevenLabs hosted), Anthropic, OpenAI and Google. Faster models reply sooner; smarter models handle an awkward conversation better.

​
Editing and deleting

  • Edit on an attacker’s row opens the same form. The page says: “The change applies to every campaign that uses this attacker.”
  • The delete button on the row asks you to confirm. Finished campaigns keep their results. A draft that uses the attacker must pick another one.
  • An attacker cannot be deleted while a campaign using it is scheduled, running or paused. The message reads “A campaign still uses this attacker and is scheduled, running or paused. Stop or finish it first.”

​
What happens next

Build a campaign and pick this attacker on the Who calls step. See Build a campaign. Then hear it: Take a test call in your browser.

​
Problems

Only voices with consent appear. Open Voices and check each voice’s status. Or switch to Use a ready-made voice to get going.
The cloned voice this attacker used is gone. Pick another voice under Cloned voice and click Save attacker, otherwise this attacker’s campaigns cannot call.
Name and The opening line are both required, and a cloned voice must be chosen when you picked Clone or record a voice.