Skip to main content
A caller number is what shows on the phone of the person being called. DeepBlocker owns a pool of UK and US numbers and allocates some of them to your workspace. You then pick one in the campaign wizard. You cannot type in a number of your own; only allocated numbers can be used.

​
Why you may not need one

Every campaign can run without a number of your own. When your workspace has none allocated, the wizard says: “No numbers allocated to your workspace yet, so calls use the platform default.” The call still goes out, from a DeepBlocker number. Ask for numbers when:
  • You want the same number to show on every call in a programme, so staff who report it can be matched to the test.
  • You need a UK number for UK staff or a US number for US staff. A UK number dials on the UK system, a US number on the US system.
  • You run a call-back trap and want a number that stays yours for the campaign.

​
Ask for a number

1

Email us

Write to hello@deepblocker.ai with your workspace name, the region you need (United Kingdom or United States) and how many numbers.
2

We allocate it

We assign numbers from the pool to your workspace. Nothing is installed and nothing changes on your side.
3

Pick it in the wizard

The numbers appear in every new campaign under The number to call from.

​
Pick a number in the wizard

On the From where and when step, the first block is The number to call from. Its help text reads: “Pick the number this campaign calls from. A UK number dials on the UK system, a US number on the US system.” The choice is per campaign. A different campaign can call from a different number.

​
What a number cannot do

  • It does not change where your data is kept. Region settings are separate; write to contact@deepblocker.ai if you need UK handling.
  • It does not change the voice, the scenario or the schedule.
  • It does not make a campaign launch when consent or authorisation is missing. See Authorise and launch.

​
Problems

None are allocated to your workspace yet. Email hello@deepblocker.ai. Until then calls use the platform default number.
Numbers are allocated per workspace. If you have more than one workspace, check which one you are signed into. Then write to contact@deepblocker.ai with the number and the workspace name.
The campaign had no number chosen, so it used the platform default. Open the campaign, pick a number under The number to call from, and save a new version.