What you see
Clicking launch opens a dialog titled Out of red-team minutes. It reads: “This workspace has used all of its red-team simulation minutes for the current licence period, so no more calls can run until it is topped up or extended.” Under that it shows your figures:
Two buttons: Contact account manager opens an email to hello@deepblocker.ai with the subject Red-team minutes: top up / extend licence already filled in. Close closes the dialog.
The email
We receive a copy at the same time, so we know before you write.
What happens to a running campaign
No new calls are placed. A call already in progress finishes. People still waiting in the queue stay there and are called once minutes are added, as long as the campaign is still inside its call window. You do not need to launch again.Steps to get going again
1
Write to us
Click Contact account manager, or email hello@deepblocker.ai. Say how many minutes you want, or that you want a bigger licence. Prices are on How minutes work.
2
Sign the order form
We send an order form for the extra minutes or the new licence. See Buying and renewing.
3
Check the panel
Once the minutes are on your licence, the panel under Licence and minutes shows the new figure. Launch, or let the waiting campaign carry on.
Before you have a licence
A new workspace has five test minutes and no licence. When they are used, the same dialog appears. Write to hello@deepblocker.ai to set up your licence.Problems
The dialog appears but the panel shows minutes left
The dialog appears but the panel shows minutes left
The panel shows a saved figure. The launch check recalculates from every call in the term. Reload the page to see the current figure.
I did not get the email
I did not get the email
The email goes to the contact email on your licence, once per period, and only once a licence has been set up. Check with us which address is on file.
We added minutes but the launch is still refused
We added minutes but the launch is still refused
Reload the console and try again. If it is still refused, write to contact@deepblocker.ai with your workspace name.