Protection plan
Shown when your workspace has a plan for screening incoming calls. The card says “Your blue-team assistant minutes this period.”Simulated-call minutes (your vishing licence)
Shown when a red-team licence has been switched on for your workspace. It has three parts.
The two buttons, Top up minutes and Change licence, open a booking with us. The panel says why: “We set up top-ups and licence changes with you; both buttons open a booking.” See Buying and renewing.
The bar turns amber at 80 percent and red at 100 percent. Past the limit it reads “over by N minutes” with the cost at your extra-minute rate.
Agent assurance
Shown when Agent Assurance is on for your workspace. The card says “Your plan and what you have used this month.”
If the plan figures are not available yet, the card says “Agent assurance is on for this workspace.”
When nothing is set up
The tab shows one line: “No products are set up for this workspace yet.” That is normal between creating your account and your licence being switched on. Your 5 test minutes still work; see How minutes work.Problems
The licence panel says it could not load
The licence panel says it could not load
Click Try again on the panel. If it fails twice, write to contact@deepblocker.ai.
The licence line says Custom licence
The licence line says Custom licence
Your minutes or rate were agreed outside the three standard sizes. The figures shown are yours.
I paid but the tab still shows no products
I paid but the tab still shows no products
We switch the licence on after payment is received. If it has been more than two working days, write to hello@deepblocker.ai.