Legal documents

Documents on request

Document	What it is
Data Processing Agreement (DPA)	The contract under which you are the controller and we are the processor
DPIA support pack	Material for your own data protection impact assessment
Security policy	How we run the platform securely
Assurance pack	The data residency, sub-processor and retention facts in one document
Self-service licence	The order form and key terms for running your own simulations

Role	Who
Controller for the simulations you run and the people you test	You
Processor for that activity	DeepBlocker, under the DPA
Controller for your account details, billing and our own use of the service	DeepBlocker

Role

Who

Controller for the simulations you run and the people you test

You

Processor for that activity

DeepBlocker, under the DPA

Controller for your account details, billing and our own use of the service

DeepBlocker

The self-service licence in plain words

Term	What it means
Payment	The fee and the setup are paid in advance. We set you up and switch on your minutes once payment arrives
What you get	A workspace, a calling line, your minutes, training for your team, and the full scenario library
Term	12 months. It renews for 12 months unless cancelled with 60 days’ notice
Start	Live within about two weeks of signature and payment
Authorisation	Every campaign is authorised in writing before it runs. Calls go to your own staff only
Cloned voices	A voice is cloned only with the written consent of its owner, for the named campaign, and deleted within 30 days of the report
Data protection	You are the controller and we are your processor under the DPA. Recordings and transcripts are kept for 90 days, then deleted unless you ask otherwise. Voice samples are treated as biometric data
Your platform, your rules	Only trained staff operate it. You will not copy, resell or reverse engineer it
Honest limits	A simulation measures how people respond on the day. It does not promise to find every weakness. Performance figures describe results on our own test sets
Prices	In pounds sterling, excluding GST and VAT

The licence prices and minutes are on the How minutes work page of the vishing guide.

Governing law

Document	Law	Courts
Terms of Service	Jersey, Channel Islands	The courts of Jersey
Self-service licence	Jersey	The Royal Court of Jersey

We comply with the Data Protection (Jersey) Law 2018, the UK GDPR and the EU GDPR as they apply.

Questions about any of these documents: contact@deepblocker.ai. For help with the product, see Support.

Public documents