> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Coaching at the end of a failed call

> Turn on the end-of-call reveal so a person who gives something away hears that it was an exercise, learns what to do next time, and gets the same note by email.

Coaching is off by default. When it is on and a person gives the caller what was asked for, the attacker stops. A separate, neutral DeepBlocker voice says it was an exercise, explains in two or three sentences what happened and what to do next time, then the call ends. The person then gets the same debrief by email.

> [!NOTE]
>
> The reveal always uses a neutral stock voice. It is never a cloned voice, and never the voice the person has just heard.

## Before you start

* A campaign in the wizard: a new one, or an existing draft or scheduled one opened with **More settings**. See [Build a campaign](https://docs.deepblocker.ai/vishing/campaigns/create.md).
* An email address on each person's record, if you want them to get the note. See [Add the people you will call](https://docs.deepblocker.ai/vishing/people.md).
* A training page of your own, if you have one. The link must start with `https://`.

## Steps

**1. Turn it on**

In the wizard, next to the call realism choice, tick **Teach the employee at the end of a failed call**.

The help text under it reads: "If the person gives the caller what was asked for, a separate DeepBlocker voice tells them it was an exercise, explains in two or three sentences what happened and what to do next time, then the call ends. We also email them the same debrief and the optional training link afterwards, if they have an email on their contact."

**2. Check the script**

**What the DeepBlocker voice says first** is spoken word for word before the generated debrief. The default is:

"Hello, this is DeepBlocker. The call you just had was a security training exercise arranged by your company. The caller was not real. Nothing you said leaves this training. The call was recorded so your security team can review it, and you will receive a short note by email with what to look out for next time. Thank you for your time."

A help desk test starts from a different script. It tells the agent to call back on the directory number, ask the manager to approve, or ask for a ticket, and never to read a code or temporary password out loud.

You can edit the script, up to 1,200 characters. A blank box goes back to the default.

**3. Add a training link (optional)**

Put the address of your training page in **Link to a training page (optional)**. It must start with `https://` and be under 500 characters. It goes into the follow-up email, not into the spoken reveal.

**4. Save and launch**

Finish the wizard as usual. See [Authorise and launch](https://docs.deepblocker.ai/vishing/campaigns/authorise.md).

## What the person hears

| Moment | What happens |
| - | - |
| The person gives something away | The attacker voice stops. |
| Right after | The DeepBlocker voice reads the script. |
| Then | It speaks two or three generated sentences about what happened and what to do next time. |
| Then | The call ends. |

If the person hangs up during the reveal, only what they heard is recorded.

## The follow-up note

| Item | Value |
| - | - |
| Sent when | The script was heard in full. |
| To | The email address on the person's record. Nowhere else. |
| From | DeepBlocker, [hello@deepblocker.ai](mailto:hello@deepblocker.ai) |
| Subject | **Your phone security training call today** |
| Contains | The script they heard, the debrief under **What to look out for next time**, your training link if you set one, and the line "Nothing you said in the call is shared outside this training." |

A note is sent once per call, never twice.

## Where you see it

* In the results table, a **Coached** badge on the person's row. See [Read your results](https://docs.deepblocker.ai/vishing/results/overview.md).
* In the call window, **Coached at the end of the call** with the sentences spoken, or **Coaching was attempted but not completed**. See [One call in detail](https://docs.deepblocker.ai/vishing/results/call-detail.md).
* In the auditor pack, section 5, **Teaching delivered**. See [Export for auditors](https://docs.deepblocker.ai/vishing/results/auditor-pack.md).

## Problems

> [accordion] Nobody was coached
>
> Coaching only runs when a person fails. Check that the tick box is on for the version of the campaign that made the calls. Campaigns that run on the older calling system save the setting but do not speak it. Ask us if you are not sure which system your workspace uses.

> [accordion] The person was coached but got no email
>
> The note goes only to the email address on the person's record. Add one under People. The call window still shows what was spoken.

> [accordion] Can the reveal use our own voice?
>
> No. The reveal always uses a neutral stock voice, so a real person's voice is never used to deliver training.

> [accordion] My script was cut short
>
> Scripts are capped at 1,200 characters. Shorten it in the wizard.


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