> ## Documentation Index > Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt > Use this file to discover all available pages before exploring further. # One call in detail > The call window on a campaign page, with its Overview, Transcript, Audio and Analysis tabs, and what each one shows. Click any row in the results table, or its **Details** button, to open the call. The window is titled **Call Detail Report** and shows the **Call ID** under it. Use the arrows next to **1 of 12** to move to the previous or next call without closing the window. ## Before you start * A campaign with at least one finished call. See [Read your results](https://docs.deepblocker.ai/vishing/results/overview.md). ## Steps **1. Open the call** On the campaign page, scroll to **Results** and click the row. The window opens on the **Overview** tab. **2. Read the Overview tab** The first card is the verdict: * **Employee**: the badge (**Passed**, **Failed**, **Reported** and so on) and **Risk N/100**. * **Detector**: **Caught**, **Missed** or **Not scored**, with **Scored X% fake (threshold Y%)** under it and the background sound used on the call. * One line on why the person passed or failed. * If coaching ran: **Coached at the end of the call** with the sentences the person heard, or **Coaching was attempted but not completed**. See [Coaching at the end of a failed call](https://docs.deepblocker.ai/vishing/results/coaching.md). * **Why they failed** or **Why they passed**: up to four points. * **Recommended follow-up**: up to three points. The second card is the call summary: **Phone Number**, **Call Started**, **Duration**, **Attempt Number**, **Call Outcome**, and, when the analysis gives them, **Sentiment** and **Suspicion Level**. When the person's record has them, a **Contact Information** card shows **Name**, **Department**, **Location** and **Risk Level**. A **Campaign Information** card shows **Campaign**, **Type** and **Scenario**. **3. Read the Transcript tab** **Call Transcript** lists every line with a speaker, a time and the text. The badge next to the title counts the messages. * **Assistant** is the caller. **Contact** is your member of staff. **System** is anything else. * A **Key Moment** badge marks a line the analysis singled out. The line is tinted red, yellow or blue by how important it is. * Type in **Search transcript...** to show only matching lines. * The copy icon on a line copies that line. * **Export** downloads the whole transcript as `transcript.txt`. **4. Listen on the Audio tab** **Call Recording** plays the call. **Download** saves it. The recording plays through DeepBlocker using your sign-in. The file's address is never shown or shared. When there is nothing to play, the tab says why: | Message | Meaning | | - | - | | **The recording was not found. It may still be processing. Try again in a minute.** | The call ended moments ago. | | **The recording could not be started for this call.** | Recording did not start. The reason follows when we have one. | | **The recording is ready but the link did not load. Reopen this call to refresh it.** | The link expired. Close and reopen the window. | | **No audio recording available yet.** | The call has no recording. | **5. Read the Analysis tab** * **Call Outcome**, with **Suspicion Level** as a bar when the analysis gives one. * **How they sounded**: the tone of the person's voice, turn by turn, when the tone monitor ran on the call. Shows **Peak suspicion from tone** out of 100 and whether the caller eased off or backed off. * **Security Compromise Details**, on a failed call only: **Severity Score** out of 10, **Information Disclosed** and **Actions Performed**. * **AI Analysis**: **Summary**, **Weaknesses Identified** and **Recommendations**, with a **Risk Level** badge. * **Key Moments**: the moments the analysis singled out, each marked high, medium or low. Some calling modes add a **Success evaluation** card with the criteria the caller was scored on. ## What happens next Nothing changes by viewing a call. Close the window with **Close**. To act on what you read, turn on coaching for the next campaign, or export the campaign for your auditor. See [Export for auditors](https://docs.deepblocker.ai/vishing/results/auditor-pack.md). ## Problems > [accordion] The Transcript tab says No transcript available > > The call did not connect, or the transcript has not arrived. Close the window, click **Sync & analyze** on the campaign page, and open the call again. > [accordion] The Analysis tab says No analysis data available > > The analysis runs after the call ends and can take a few minutes. Click **Sync & analyze** on the campaign page and open the call again. > [accordion] The transcript times go 0:00, 0:10, 0:20 > > When a transcript arrives as plain text, the times are spaced evenly and are only a guide. The recording on the **Audio** tab has the real timing. > [accordion] The recording will not play > > Reopen the window: the link is refreshed each time it opens. If the tab shows one of the messages above, follow it. If it still fails, write to [contact@deepblocker.ai](mailto:contact@deepblocker.ai) with the **Call ID**. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.