> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Watch and listen live

> See each call as it happens, listen in, read the transcript as it forms, and end a call that should not continue.

While a campaign is running, its page shows every call in progress. You can watch the transcript form, listen to the audio, and end a call. Nothing you do here changes the campaign's results.

> [!NOTE]
>
> Live monitoring appears only while the campaign status is **In Progress**. Once the last call ends, open the call from the results instead. See [One call in detail](https://docs.deepblocker.ai/vishing/results/call-detail.md).

## Before you start

* A campaign that has been launched. See [Build a campaign](https://docs.deepblocker.ai/vishing/campaigns/create.md).
* Headphones, if you will listen. The audio plays through your speakers.

## Steps

**1. Open the running campaign**

Open **Red Team**, **Campaigns**. Running campaigns sit at the top under **Running now**, each with a progress bar and three live figures. Click the campaign name.

On the campaign page, switch the toggle from **Campaign** to **Results**. The page refreshes itself every 5 seconds and shows **Running…** next to **Overall progress**.

**2. Read the Live Call Monitoring card**

The card titled **Live Call Monitoring** lists each call in progress. It checks for new calls every 3 seconds, or click **Refresh**.

| What you see | What it means |
| - | - |
| A yellow pulsing dot and **Connecting…** | The call is placed and ringing |
| A red pulsing dot and a **Monitor** button | The call was answered and there is audio to hear |
| **Phone Call (+44...)** and **Started 10:32:15** | The number dialled and the time |
| **No active calls found** | Nothing is in progress right now |

**3. Monitor one call**

Click **Monitor**. A window opens titled with the number and start time. It shows **Live Call** with a red dot, a **Start Listening** button, and **Live Transcript** below.

Click **Start Listening** to hear both sides. Click **Stop Listening** to stop. Listening stops by itself after 5 minutes without any activity in the window.

The transcript refreshes every 5 seconds. Rows are marked **Assistant** (the attacker) and **User** (your member of staff). Use **Translate to:** and **Translate** to read it in French, Spanish, German, Japanese or Chinese.

A message box with **Send Message** also sits in this window. It sends text into the live call.

**4. End a call that should not continue**

Each row in the card has a red **End** button. Click it to hang up that one call. You see **Call terminated successfully**. The campaign carries on with the next person. To stop everything, see [Pause, resume, stop everything](https://docs.deepblocker.ai/vishing/controls.md).

## What happens next

When the call ends, the window shows: **Important: Please keep this window open after the call ends.** The complete transcript appears once processing finishes. The call then moves to the results table with its verdict, transcript and recording. See [Read your results](https://docs.deepblocker.ai/vishing/results/overview.md).

## Problems

> [accordion] The card says no active calls, but the campaign is running
>
> The campaign may be waiting for its calling hours, or between retries. Check the **Overall progress** line and the schedule. See [Schedule, pacing and retries](https://docs.deepblocker.ai/vishing/campaigns/schedule.md).

> [accordion] Monitor does not appear for a call
>
> The call has not been answered yet. The button appears once the row shows a red dot.

> [accordion] I hear nothing after Start Listening
>
> Check the tab is not muted and your browser allowed audio to play. Click **Stop Listening**, then **Start Listening** again.

> [accordion] It says this call has ended
>
> The message reads: **This call has ended. Open it from the call list to play the recording.** Close the window and open the call from the results table.


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