> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Access, erasure and export requests

> How to ask for a copy of your data, its correction or deletion, or a full export, what we return, and what the privacy notice says about timing.

Every request is made by email. There is no button in the console for a data export or for deleting an account or a workspace.

## How to ask

| Request | Where to send it | What to include |
| - | - | - |
| Access, correction, deletion, restriction, portability, objection, or withdrawing consent | [contact@deepblocker.ai](mailto:contact@deepblocker.ai) | Your workspace name and the email you sign in with |
| Erase a whole workspace | [contact@deepblocker.ai](mailto:contact@deepblocker.ai) | The workspace name, sent from the owner's email address |
| A question from an executive about their cloned voice | [privacy@deepblocker.ai](mailto:privacy@deepblocker.ai) | The name on the consent link |

## What we return

| Request | What happens |
| - | - |
| **Access or portability** | A copy of the personal data we hold about you as controller: account and contact details, billing data, and usage data |
| **Erase a workspace** | We delete the records, the call recordings, the cloned voices and their samples, the people list, the campaigns and the research profiles |
| **Export on termination** | Customer Data is made available for export for a reasonable period after termination, after which it may be deleted |
| **A request about someone you tested** | If a customer holds your data as controller, we refer the request to them |

Before you ask for a workspace erasure, download what you need: each campaign has a **CSV** button and an **Export for auditors** pack. See [Export for auditors](https://docs.deepblocker.ai/vishing/results/auditor-pack.md).

## Timing

The privacy notice does not state a fixed response time. We reply by email to the address you wrote from.

## Complaints

You can complain to a supervisory authority:

| Where | Authority |
| - | - |
| Jersey | The Jersey Office of the Information Commissioner (JOIC) |
| United Kingdom | The Information Commissioner's Office (ICO) |
| EEA | Your local data protection authority |

> [!WARNING]
>
> A workspace erasure cannot be undone. The cloned voices, recordings and results are gone once it runs.

> [card] [Retention and deletion](https://docs.deepblocker.ai/trust/retention.md)
>
> What is deleted on a timer without a request.

> [card] [Legal documents](https://docs.deepblocker.ai/trust/legal.md)
>
> The privacy notice and the DPA.


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