> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Assurance questions

> Short answers to the questions customers ask about testing their AI agents, each with a link to the full page.

> [accordion] Does a test touch my live agent?
>
> Only if you point it at the live agent. We recommend a test copy with our test tools in place of the real ones. With our tools, nothing real happens: every call is answered with made-up data. See [Test modes](https://docs.deepblocker.ai/agent-assurance/test-modes.md).

> [accordion] Why can I not add an agent or plan a test? (self-service switch)
>
> Self-service is turned on per workspace by DeepBlocker. Until then the console says your workspace does not run its own tests yet. Write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai) with your workspace name. See [What Agent Assurance does](https://docs.deepblocker.ai/agent-assurance/overview.md).

> [accordion] Which channels can you test on?
>
> Web chat or API, and Telegram. Other channels in your plan are shown as not ready yet and cannot be picked. See [Channels](https://docs.deepblocker.ai/agent-assurance/channels.md).

> [accordion] What counts as one test conversation?
>
> One run of a test: our attacker talks to one agent over one channel until it succeeds or gives up. A repeating test uses one each time it runs. A sweep uses its whole budget at once. See [Plans and usage](https://docs.deepblocker.ai/agent-assurance/plans.md).

> [accordion] How long is a conversation?
>
> Short is up to 6 messages, Standard up to 10, Long up to 16. No test ever passes 30 messages. See [Run tests](https://docs.deepblocker.ai/agent-assurance/run-tests.md).

> [accordion] Who can start a test? (roles)
>
> The workspace owner or an admin. Any member can add an agent, set rules, plan a test, pause it or stop it. See [The testing agreement](https://docs.deepblocker.ai/agent-assurance/agreement.md).

> [accordion] Can I stop everything right now? (Stop all tests)
>
> Yes. On the **Tests** tab press **Stop all tests**, then **Yes, stop all**. It works for any member, even when self-service is off. See [Safety](https://docs.deepblocker.ai/agent-assurance/safety.md).

> [accordion] How do I know a request really comes from DeepBlocker? (x-db-signature)
>
> Every request carries an `x-db-signature` header signed with the agent's signing key. Check it with the samples on the connect page before you answer. See [Connect a web agent](https://docs.deepblocker.ai/agent-assurance/connect/web-api.md).

> [accordion] Why is my finding capped at Moderate?
>
> The agent was tested as it is, so we saw words only. We cannot prove what its tools did. Connect our test tools to a test copy to go higher. See [Test modes](https://docs.deepblocker.ai/agent-assurance/test-modes.md).

> [accordion] Is the report checked by a person?
>
> On Team, Business, Enterprise and Custom a DeepBlocker analyst reviews it before it is published. On Essentials and Pro it is published automatically and says so. Every report is graded by AI first. See [Reports](https://docs.deepblocker.ai/agent-assurance/reports.md).

> [accordion] Can I write my own rules?
>
> On Pro and above, yes, up to 30. Essentials uses the eight standard rules. See [Rules](https://docs.deepblocker.ai/agent-assurance/rules.md).

> [accordion] What do you keep, and for how long?
>
> The test conversations and results, for 90 days, unless they are part of a report you keep. Reports and conversations are visible only to your workspace and to DeepBlocker. See [The testing agreement](https://docs.deepblocker.ai/agent-assurance/agreement.md).

> [accordion] What happens when the month's conversations run out?
>
> No new test can start, and a running test pauses until the month turns or the plan grows. The **Overview** tab shows the bar. See [Plans and usage](https://docs.deepblocker.ai/agent-assurance/plans.md).

> [accordion] Can I get the report as a PDF?
>
> Open the report and press **Print / Save as PDF**, then choose Save as PDF in your browser. See [Reports](https://docs.deepblocker.ai/agent-assurance/reports.md).

> [accordion] Who do I write to when something is wrong?
>
> For a test that misbehaves, press **Stop** first. Then see [Support](https://docs.deepblocker.ai/support.md).


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