> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting an account

> DeepBlocker creates your account after the order form is signed. There is no sign-up page.

There is no sign-up page on DeepBlocker. We create your account and your workspace after you sign the order form and pay. This page says what happens between the signature and your first sign-in.

## Before you start

* A signed order form. To get one, write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai) or [book a call](https://cal.com/vincent-sider/30min). See [Buying and renewing](https://docs.deepblocker.ai/account/billing.md).
* The work email address of the person who will own the workspace.

## Steps

**1. Sign the order form and pay**

The order form names your organisation, the licence size and the price. Payment is in advance. We switch your minutes on once payment is received. See [Price list](https://docs.deepblocker.ai/account/pricing.md).

**2. We create your login and workspace**

We create a login for the email on the order form and a workspace for your organisation. We tell you by email when it is ready. The licence says you are live within about two weeks of signature and payment; most of that time is your setup and training session, not the account itself.

**3. Set your password**

Open [deepblocker.ai/login](https://deepblocker.ai/login) and click **Forgot password?**. Enter your email and click **Send reset link**. The email that arrives lets you choose your own password. If your email address is a Google account, you can click **Sign in with Google** instead and skip the password.

**4. Sign in**

Enter your **Email address** and **Password** and click **Sign in**. The console opens on the dashboard. See [Sign in, password reset, staying signed in](https://docs.deepblocker.ai/account/sign-in.md).

## What happens next

Your workspace starts with a test allowance of 5 simulated-call minutes, enough for one short test call, until your licence is switched on. The first thing you see is the **Run your first simulated phone attack** window. Follow [Your first 15 minutes](https://docs.deepblocker.ai/quickstart.md), then invite your colleagues from the **Members** tab. See [Invite your team and roles](https://docs.deepblocker.ai/account/team.md).

## Problems

> [accordion] I did not get the reset email
>
> Check your spam folder. The page says "If an account exists for your address, a password reset link is on its way", so it says the same thing whether or not the login exists yet. If nothing arrives in ten minutes, write to [contact@deepblocker.ai](mailto:contact@deepblocker.ai) and we check that the login was created with the right address.

> [accordion] A colleague wants an account too
>
> Do not ask us. Invite them from the **Members** tab of your Account page. See [Invite your team and roles](https://docs.deepblocker.ai/account/team.md).

> [accordion] I signed in with Google and the workspace is empty
>
> You signed in with a Google account whose email does not match the one on the order form, so you landed in a new, empty workspace. Sign out and sign in with the email on the order form, or write to [contact@deepblocker.ai](mailto:contact@deepblocker.ai).


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